The consumer rights group Which has called on Microsoft to pay compensation to dissatisfied Windows 10 users. According to Which, many users who upgraded to Windows 10 experienced serious problems with their computers as a result. Some users have lost important files after upgrading to the operating system while others have found that they can no longer use pieces of hardware (such as printers and speakers) that worked perfectly with previous operating systems. However, new operating systems often suffer from teething problems and can’t be expected to work with every single older file or piece of hardware. Should Microsoft really offer anyone compensation for these problems?
Windows 10 was available for free to Windows 7 and 8 users, so many of those who upgraded to the OS did not have to pay for it. It would certainly be strange for Microsoft to offer compensation for problems caused by Windows 10, considering that many of its users didn’t have to invest any money to get it. On the other hand, a large number of users felt like they were pressured into upgrading, because Windows 7 and 8 computers would automatically download the Windows 10 OS unless their users actively took steps to prevent it. This wasn’t possible for less technically astute Windows users, and many people found that the OS had been installed on their computers without their explicit consent. When you consider that Microsoft pushed users to upgrade to Windows 10, regardless of their feelings on the Operating System, the idea of compensation seems a lot less absurd.
The consumer rights group Which has suggested that Windows doesn’t need to compensate users financially: it could replace or repair computers that were negatively affected by Windows 10 instead.
However, it seems highly unlikely that Microsoft will agree to offer compensation for dissatisfied Windows 10 users. The OS has proven to be much more popular than its predecessor, Windows 8 and the complaints against it aren’t overwhelming. There’s no reason for the company to set a potentially-problematic precedent by giving people compensation for faults caused by a new OS.
Luckily, if you’ve experienced problems with Windows 10, you don’t need to wait for Microsoft to offer compensation before you can fix them. Here at NSIS IT, we offer IT support for a huge variety of operating systems. We can correct almost any problem that your computer encounters as a result of upgrading to Windows 10. Contact us today if you need help getting your PC to work properly with the OS.