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Microsoft Office 365 Sign-in assistant error 800488EB

Date: October 24, 2012 Author: Stephan Buys Category: Technical Support Technology Tags: , Comments: 0

Microsoft Office 365 Support

Microsoft Office 365 Sign-in assistant error 800488EB

If you are having an issue activating subscription based Microsoft Office using the Microsoft Office 365 Sign-in assistant error 800488EB this is how NSIS Support resolved the issue.

Affected Workstation Setup - Microsoft Office 365 Sign-in assistant error 800488EB

1. The Computer OS : Windows XP Pro SP3
2. Norton 360 AV and FW installed
3. Microsoft Office 365 E3 Plan

After reading posts and forums a lot of people having the same issue, speaking directly with Microsoft Support was no help. We tried using the proxy, timezone and windows time method to resolve the issue but no result.

Symptoms

When trying to sign-in using the Microsoft sign-in assistant it did not matter what credentials we used it just straight away displayed the error 800488EB. This lead us to believe that it did not even try to authenticate with Microsoft's Online Services

.

Resolution

Norton 360 installs a online protection identity service that intercepts your logon credential when trying to authenticate with Microsoft's Online Services servers. Microsoft see the connection as forged so you are not able to authenticate and activate your subscription based Microsoft Office 2010 Pro Plus. Find and uninstall norton online protection identity service, restart and the sign-in assistant will work.

This error applies to all online identity protection applications.

NSIS Systems IT Support Services Helpdesk are Office 365 support specialists, we have vast experience with implementing and maintaining Office 365 deployments. We are able to project manage the Office 365 deployment from start to finish with our fully qualified project managers. We are able to deploy Office 365 in hybrid mode with ADFS or fully cloud based. Please get into contact today with our IT Projects for your Office 365 Deployment.

For more examples of a deployment please follow this link to NSIS Systems case study of an Office 365 hybrid deployment.

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